We respect the privacy of our customers and we comply with the Act on the Protection of Personal Information, which you as consumers are protected by when using any services or products purchased in Japan.
- We collect personal information about you when you book our tour or ask questions via online forms or direct email. We will use your personal information to provide our tours, to respond to communication from you, or to market our services to you.
- We do not share your personal information with any other third parties unless it is required for the operation of our tours, or if we are legally obligated to. However, we may disclose your personal information in these situations: to government and law enforcement agencies or suppliers in Japan who provide our services during the tour and our guides or police and fire brigade (a critical-care team) in the event of an injury or a situation requiring rescue during the tour.
- We will take reasonable steps to keep your personal information safe. However, we are unable to 100% guarantee the safety of any information transmitted via the Internet. The information provided to us over the internet is at your own risk.
- If you follow a link on our website to another site, the owner of that site will have its own privacy policy. We suggest you review that site’s policy before you provide personal information.